Privacy Policy

Rabiya Star ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

1. Information We Collect

We collect information you provide directly to us, including:

• Full name, email address, phone number, and delivery address when you place an order
• Payment-related information (we only accept cash on delivery — no card data is collected)
• Messages and enquiries you send us via our contact form or WhatsApp
• Email address if you subscribe to our newsletter
• Tailoring measurements if you request tailoring services

2. How We Use Your Information

• To process and fulfil your orders, including delivery and tailoring
• To communicate with you about your order status via WhatsApp or email
• To send you promotional updates if you have subscribed (you may unsubscribe at any time)
• To improve our website and customer experience
• To comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Delivery partners, to fulfil your order
• Our tailoring team, if you have requested tailoring services
• Law enforcement or regulatory authorities, if required by law

4. Data Storage & Security

Your data is stored securely on our servers. We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use session cookies to maintain your shopping cart and improve your browsing experience. These cookies do not contain personal information and are deleted when you close your browser. You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: hello@rabiyastar.com
• WhatsApp: +971 567677038
• Address: Rabiya Star Shop, Al Souq Al Kabeer St, Meena Bazar, Bur Dubai, UAE